Shipping policy

Thank you for shopping with CRIADO-MASTROS MARC, ANTHONY. As a professional supplier of premium consumer electronic goods for global markets, our team adheres to standardized order processing and rigorous cross-border logistics management. We focus on precise order handling, professional shockproof packaging for all electronic devices, and reliable shipping services to ensure every item is delivered correctly and in flawless condition within a reasonable delivery cycle.

1. Order Processing Time

We complete full order processing including product quality inspection, function testing and sealed packaging within 1-3 business days after your order is confirmed, excluding weekends and official public holidays. During peak shopping seasons and promotional campaigns, surging order volumes may lead to extended processing periods. We will send proactive email notifications to customers once notable shipping delays occur.

2. Shipping Fees and Delivery Estimates

Shipping fees applicable to all consumer electronic orders will be automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only. Actual parcel arrival progress may fluctuate due to courier service interruptions, customs inspection procedures, extreme weather conditions, cross-border logistical restrictions and regional holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive tracking codes and parcel inquiry access.
Tracking details and real-time logistics updates will generally be activated and available for online monitoring within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are required to double-check and verify the accuracy and completeness of their shipping address during checkout to prevent delivery errors and package return incidents.
CRIADO-MASTROS MARC, ANTHONY disclaims all liability for misdelivered, undeliverable or returned parcels caused by inaccurate or incomplete address information provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees borne solely by the purchaser.

5. Lost and Damaged Parcel Resolution

If your parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to launch a formal logistics investigation.
If your electronic devices arrive with structural damage, functional defects or broken packaging upon receipt, please submit a support request within 48 hours of delivery. Clear photos of damaged items and original packaging are required for verification, and our team will resolve the issue quickly and professionally.

6. Product Usage Guidelines & Customs Regulations

Each consumer electronic product is equipped with dedicated usage and maintenance instructions. CRIADO-MASTROS MARC, ANTHONY accepts no responsibility for device damage or malfunctions caused by improper operation, unauthorized modification, incorrect maintenance or personal misuse of products.
All international cross-border shipments may be subject to import duties, customs taxes and clearance fees stipulated by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries or concerns regarding this Shipping Policy and your order logistics status, please reach out to our official support team via the details below:
Trade Name: CRIADO-MASTROS MARC, ANTHONY
Phone number: +1 307-588-5345
Email: support@worthora.shop
Physical address: 37 Bailey Rd, New Hampton, NY 10958, United States